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August 28, 2007 - New Holland Top Service Means 24/7 Support for New Holland Customers
NEW HOLLAND, PA (August 28, 2007) –New Holland Top Service, a new, industry-leading program designed to support New Holland equipment owners with top availability, top speed, top priority and top satisfaction, will be launched throughout North America in October 2007. The program was successfully introduced in Western Canada and Europe earlier this year.
New Holland Top Service provides all New Holland customers with outstanding
service, information and support 24 hours a day, 7 days a week. New Holland
customers who have service and product-related issues can contact the New
Holland Top Service Team via a toll-free number: 1-866-NEW-HLND (1-866-639-
4563).
The New Holland Top Service team includes technical experts, parts and logistics specialists, working in close partnership with the New Holland dealer network, and uses all the resources of New Holland to resolve customer issues quickly. The team can source and distribute parts rapidly from its depots throughout North America or immediately call on engineering and service teams to identify the best solution for any issue. A New Holland Top Service team member will follow every issue to conclusion, only closing it when the customer is back at work and is satisfied.
In addition, New Holland Top Service will provide expedited service and parts assistance on selected tractors and self-propelled harvesting equipment (New Holland’s CR and CX combines, HW and H8000 windrowers, FR and FX forage harvesters and TM, T7000, TG, T8000, TJ, and T9000 Series tractors, and all headers for models listed) that are within their base warranty period.
The New Holland Top Service Team will resolve the technical issue and will find the needed parts by searching every corner of New Holland’s parts stocking system. The parts will be express-shipped directly to the New Holland dealer or customer. In the event the part is not immediately available, New Holland dealers can also secure authorization to source parts from their equipment in inventory, provide a back-up machine, or hire a custom harvester at New Holland’s expense to reduce disruptions in critical production periods due to equipment downtime.
New Holland is a world leader in agricultural, utility and construction equipment. New Holland sells and services an innovative and diverse line of agricultural and utility equipment, including a full line of tractors as well as hay and forage equipment, harvesting, crop production and material handling equipment.
Sales, parts and service are provided to customers by New Holland dealers throughout the United States and Canada. There are more than 1,100 New Holland dealerships located throughout North America.
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